Customer Service Desk

Our friendly customer service desk is located at the main entrance of Te Awa and is open during normal trading hours. Our team can provide you with a wide range of helpful information, including the hire of wheelchairs and pushchairs.

Phone enquiries are welcome on +64 7 847 9450 or you can email the Customer Service Desk at

Alternatively you are welcome to contact us through our website here or on our Facebook page HERE.

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Parents Room

Our parent rooms are child friendly spaces designed for your parental convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. All parents and caregivers are welcome.

Parents’ rooms are located:

  • between Northbeach and Huffer, opposite the Food Court
  • outside, between Nandos and Look Sharp
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We're breastfeeding friendly!

Please feel free to breastfeed your baby anywhere in the centre.  If you’d like somewhere more private, we welcome you to use our parents’ rooms.

Children's Playground

Our playground is situated in the middle of the site, in front of the Bed, Bath & Beyond Home Store.  Toilets are situated next to the playground for your convenience and a Parents’ Room is also close by, between Nandos and Look Sharp.

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Justices of the Peace

Have your documents legally witnessed and signed. This is a free community service, every Saturday between 10am and 12pm.  No booking is required and the desk is  located between Farmers and Muffin Break.


Our toilets, including accessible facilities, are located:

  • Inside Te Awa near the main entrance, to the left of the Customer Service Desk
  • Inside Te Awa opposite the food court, between Northbeach and Huffer (includes Parents’ Room)
  • At The Base Outlet, next to Pero’s Barber
  • Next to the playground
  • Between Nandos and Look Sharp (includes Parent’s Room)
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Accessible, 65+ and Parents' Parking

We have parking available especially for accessiblity pass holders, senior citizens and parents that is close to entrances. Look for the clearly marked parking bays.  These parks are clearly marked and are indicated in our basement carpark with a blue light overhead.

For more information about parking and transport, click here


Kiwi Property’s sustainability programme has been operating for more than 16 years and is an important part of our value proposition.

Like many companies, when we embarked on our sustainability programme, we started with a focus on implementing environmental initiatives that would reduce operating costs and allow us to tread more lightly on this planet.

Today, we deliver for our stakeholders by taking a holistic approach to investment management, with a focus on commitments across people, plant and profit.

You can read or download our 2019 sustainability report HERE.

Electric Vehicle Chargers

Our new EV Chargers are here!  Park and charge your type 1 or type 2 electric vehicle for up to four hours while you shop!

Find them in our basement carpark – they are located to your left as you come down the ramp from the Te Rapa road side, close to the travellator entry.

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The Base is owned by Tainui Group Holdings and Kiwi Property. We’re proud of our history and heritage, find out where we came from here.