We are looking for a customer service professional who prides themselves on providing memorable customer service.

What is the role?

Based at the iconic The Base shopping centre, the Customer Service Representative is a key member of our Customer Service team.

You will provide information and resources by proactively identifying customers’ needs and desires, answering questions and giving directions through a key and busy time of year. This role is very diverse and no two days are the same. Being able to multitask and be completely unflappable is a must.

Your key responsibilities will be:

• Welcome and assist all customers, providing the highest quality shopping experience.
• Be passionate and look for opportunities to go above and beyond in assisting customers.
• Respond to customer compliments, concerns and questions, in person and via digital channels.
• Perform the centre’s list of services (e.g. booking appointments, rentals, making reservations).
• Ensure car park services, processes and guidelines are adhered to.
• Support the Marketing Manager with promotions and events.
• Liaise with cleaning, security and other contractors, as well as centre management teams to maintain centre standards.

Desired Skills and Experience:

Being a Brand Ambassador within the shopping centre and local community, you will promote the centre’s services, amenities and events.

Our ideal candidate will have exceptional customer service and administration skills, be motivated and energetic, and have a passion for helping people.

Proven experience in a customer facing service position, ideally in retail or hospitality, is essential.

Hours of work and timeframe:

This is a permanent part-time role, working Fridays from 4pm – 9pm. With the occasional opportunity to pick up extra hours. This role would be well suited to a university student or an individual wanting to pick up a few extra hours of week per week.

We are looking for someone who is available to start as soon as possible.

Do you have what it takes? We would love to hear from you! Please send your CV and covering letter to stacey.kitchen@kp.co.nz

Please Note:

• Applicants must be eligible to work in New Zealand and must already be in the country to be considered for this role.