phone on desk

Services & Facilities

Customer Service Desk

For all enquires relating to Te Awa and The Base Shopping Centre please contact our friendly staff at the Customer Service Desk. This is located at the entrance to Te Awa Shopping Centre.

Staff at the Customer Service Desk will be able to assist you with any queries you may have, from centre hours, events in the mall, facilities and our extensive range of retailers. Contact us at 07 849 0770 or


For your convenience we have over 3,000 free parks at The Base, including 514 covered basement parks directly under Te Awa. Access is via the entrance to The Base. There are no time limits here, so feel free to stay and enjoy shopping the whole day. The basement car parks give you direct access to Te Awa via lift, stairs, travelator or escalator into the complex. We offer security-monitored parking so that you can enjoy our amazing facilities with peace of mind.

Disabled parking can be found both in the basement and external carparks. They are in front of the following stores in the external carparks: Gloria Jeans, Farmers, Number 1 Shoes, Mac Pac, The Warehouse, Factorie, Kiwi Bank, Briscoes, ASB, AMI, Heathcotes, Citta Design and beside the playground. In the basement they are conveniently located beside the entrances with elevators and are identified on the smart parking system with a blue light. 

We're also home to the first Tesla electronic car Supercharger station so you can stay charged while you're on the road. The station is located in the basement carpark, simply enter The Base in to your Tesla to be directed to the station, available anytime, day or night.


At The Base we believe it's the little things that count, that's why we have a free shuttle service so you can be picked up and transported to your car with all of your shopping bags in tow. No need to struggle carrying all your bags when you can ride in our eco friendly shuttle and enjoy a scenic tour of The Base. Just go to the Customer Service Desk at Te Awa to request a pick up.

Environment Waikato also operates two bus services to bring you to the front door of Te Awa.

Parents' Room

At Te Awa we have thought of everything to make your experience as comfortable and enjoyable as possible.

Our parent and toddler room is located opposite the food court for your convenience. We have ample room, several change tables, antibacterial wipes, hygienic nappy disposal bins, bottle warmer, microwave, eco-friendly children's furniture such as wooden high chairs and an array of toddler sized table and chair sets, an LCD screen featuring an array of top kids' movies. We have also provided a chalk board for toddlers to stimulate their creative side while Mum is able to sit back and relax with baby in one of the breast feeding cubicles.

Toilet facilities are also available as well as a special toddler sized toilet. There is information for new Mums from industry leaders such as Plunket and Le Leche League as well as amazing specials from our retailers.

Plus keep an eye out for our brand new community programmes including a Mother and Child group and Kids Club.

At The Base we support customers breastfeeding or bottle feeding their children. We provide excellent facilities for breastfeeding mothers, though we do not restrict them to one particular area.


Providing a safe shopping experience is paramount for The Base Shopping Centre. Centre Management and our Security team have emergency procedures for a number of risks that could impact any shopping centre or public place. Our planning includes 24 hour onsite security, regular communication with our local Police and other emergency services. Centre Management ensure that our tenants are familiar with the centre’s procedures to enable them to manage an emergency situation safely for the protection of our customers.

We also offer security monitored parking so that you can enjoy our amazing facilities and stay all day.


The Base Wi-Fi Service is a free wireless internet service provided to the customers and visitors of The Base. The free WiFi service is currently only available in the large format retail area surrounding the Cube, which is located in the shopping area behind the large LED screen. Please note, there is an Acceptable Use Policy (link the attached policy) that all users will need to adhere to while using the service. The Base Wi-Fi Service Acceptable Use Policy is intended to help enhance the use of the internet by preventing unacceptable use.