phone on desk

FAQ

Where can I go for a pushchair or wheelchair?

We have pushchairs and wheelchairs available for hire from the Customer Service Desk. This is a free service, simply bring a form of photo I.D with you to hire one. 

Do you support breastfeeding at The Base?

The Base has a policy a policy that supports customers breastfeeding or bottle feeding their children. We provide excellent facilities for breastfeeding mothers, though we do not restrict them to one particular area. Our parent and toddler room is located opposite the food court for your convenience. Mum is able to sit back and relax with baby in one of the breast feeding cubicles.

Where are the toilet facilities located?

We have two locations for our toilet facilities the first located at the entrance to Te Awa Shopping Centre on the left of the Customer Service Desk. The others are opposite the food court next to our Parents' room facilities.

Who can I talk to if I need help?

For all enquiries relating to Te Awa and The Base Shopping Centre please contact our friendly staff at our Customer Service Desk.
This is located at the entrance to Te Awa Shopping Centre.  They will be able to assist you with any queries you may have from centre hours, events in the mall, facilities and our extensive range of retailers.

You can also contact us on 07 847 9450 or thebase.csd@kp.co.nz